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Geekom Questions and Support
Troubleshooting and Problem Solving
The screen turns black, but the power light stays on (blue)
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[QUOTE="Geekom Official, post: 233, member: 5"] Hi Aomr, Nice to see you! This is a common problem that many computer users may encounter. Here are some of the most effective methods that you can try to solve this problem. When you get a black screen/stuck in GEEKON/can't get into the system, you can try these steps: Method 1: Unplug the memory stick and wipe the "gold fingers" with an eraser One of the possible causes of this problem is that the memory stick is loose or dirty, which may affect the connection between the memory and the motherboard. To fix this, you need to open the computer case and locate the memory stick. Then, unplug it carefully and use an eraser to wipe the "gold fingers" (the metal contacts) gently. This can remove any dust or oxidation that may interfere with the signal transmission. After that, plug the memory stick back into its slot firmly and restart the computer to see if the problem is solved. Method 2: Reinstall the system Another possible cause of this problem is that the system files are corrupted or missing, which may prevent the computer from booting up properly. To fix this, you need to reinstall the system using a bootable USB drive or a CD/DVD. Before you do this, make sure you back up your important data to another device or cloud storage, as reinstalling the system will erase everything on your hard drive. Method 3: Replace the SSD and reinstall the system If none of the above methods work, then it is possible that your SSD (solid state drive) is faulty or damaged, which may cause your computer to freeze or crash randomly. To fix this, you need to replace your SSD with a new one and reinstall the system following method 2. Before you do this, make sure you back up your important data to another device or cloud storage, as replacing your SSD will erase everything on it. [/QUOTE]
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Geekom Questions and Support
Troubleshooting and Problem Solving
The screen turns black, but the power light stays on (blue)
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