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Geekom Questions and Support
Troubleshooting and Problem Solving
Beekom AS6 Ryezen 9 - Sleep mode issues
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[QUOTE="Geekom Official, post: 327, member: 5"] Hey AQ‘s, There are a few troubleshooting steps you can try: 1. Check power settings: Go to the Control Panel > Power Options and make sure that your power settings are configured correctly. Ensure that the "Allow hybrid sleep" option is turned on, and also check the settings under "Choose what the power buttons do" to ensure that the computer is set to wake up properly. 2. Update drivers: Outdated or incompatible drivers can cause sleep/wake issues. Check our website for the latest drivers for your computer's hardware components, especially the display adapter and network adapters, and install any available updates. 3. Disable fast startup: Fast startup is a feature in Windows that can sometimes cause issues with waking up from sleep. To disable fast startup, go to the Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable. Then, uncheck the "Turn on fast startup" option and click "Save changes". 4. Check for BIOS/UEFI updates: Outdated BIOS or UEFI firmware can also cause sleep/wake problems. Visit our website and check for any available firmware updates for your specific model. Follow the instructions to update your BIOS/UEFI. 5. Disconnect external devices: Sometimes, external devices connected to your computer can interfere with the sleep/wake process. Try disconnecting any external devices, such as USB devices or docking stations, and see if the issue persists. 6. Run power troubleshooter: Windows has a built-in power troubleshooter that can help identify and resolve power-related issues. To run the troubleshooter, go to Settings > System > Troubleshoot > Additional troubleshooters > Power > Run the troubleshooter. If none of these steps resolve the issue, you may want to consider contacting Microsoft support or our support email [EMAIL]support@geekompc.com[/EMAIL] for further assistance, as there could be a hardware-related problem that requires professional diagnosis and repair. [/QUOTE]
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Geekom Questions and Support
Troubleshooting and Problem Solving
Beekom AS6 Ryezen 9 - Sleep mode issues
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